I’m thinking about calling2019-08-21T17:46:11+01:00

I’M THINKING ABOUT CALLING

What happens when I call or start a chat?

Who can call?

FAQ listening service Nightline

FAQ

What happens when I call or start a chat?

Our listening service is non-directive, which means that our volunteers won’t tell you what to do, they are there to listen. As a result, it’s difficult to describe a “classic call”, as each call is different.

However, we have observed certain regularities in calls that appear time and again. First, despite offering a listening service that is non-judgmental and non-directive, we do get caught up by social conventions. As a result, most conversations begin with “Hello, Hi, Hey, Umm ?” preceded by or followed by the unmissable “Hello, Nightline…” from one of our volunteers. Sometimes callers remain silent for a time at the beginning of a call, and this is okay too.

Even if the beginning of the conversation can be a bit destabilising due to it being a new experience, most of the time it’s not very difficult to get a conversation going. Our four principles (anonymous, confidential, non-judgmental and non-directive) are so important to us because they help callers feel at ease when contacting us. Finally, it sometimes happens that callers, in the first moments of contacting us via chat, ask whether they are talking to a machine or a person – we can ensure you that all our calls are handled by human volunteers!

It’s important to remember that our service is open to all students and all topics of conversation, from relationship problems to the latest Netflix series (try not to spoil too much!). Through our listening service, you can touch on as many subjects as you’d like. As highlighted in the below graph, our volunteers are used to discussing a great variety of subjects.

Who can call?

Anybody can call the service, as long as they’re a student or researcher in higher education. There aren’t any other restrictions apart from this. The association has a number of higher education partners with whom we work closely, but all students are free to call us.

So whether you’re in the first year of your undergraduate course, second year of your Master’s, here on exchange or going into the final year of your thesis, don’t hesitate to contact us! You can call us to talk about anything you would like.

Our volunteers, as they are undergraduates or postgraduates, are not trained to take calls from high school students who are not part of the higher education system. We have remarked that high school students and students in higher education do not necessarily share the same issues. Nightline’s major asset resides in the fact that it is a service run by peers who can understand each other’s issues with greater ease. For these reasons, we encourage high schoolers to call more appropriate listening services such as Fil Santé Jeunes.

As such, if you are a high school or middle school/college student and you would like to talk to somebody, you can contact the following services:

Fil Santé Jeunes ( an anonymous and free listening service for 12 to 25 year olds, open every day from 9 p.m. to 11 p.m. ) by phone using the following number 0 820 235 236 or by via chat. (French only)

SOS Amitié by phone using the following number 09 72 39 40 50 (24/7) or via chat ( open every day from 1 p.m. to 3 a.m. ). (French only)

What happens when I call or start a chat?

What is Nightline?2019-08-21T13:48:27+01:00

It is a listening service run by students, for students. Our service is independent, although we work with a number of partners in higher education and in the public sector. Our French-speaking telephone and chat service is open from 9pm to 2:30am Monday, Thursday, Friday, Saturday and Sunday. An English-speaking service will open in November 2018.

Can I call if I don’t speak French?2019-08-21T13:49:07+01:00

Yes, we have an English speaking line that you can contact at 01 88 32 12 33. To contact the English-speaking chat, you need to be on the English version of the website before clicking the chat button.

What happens when I call?2019-08-21T13:49:16+01:00

Once you have heard the words, “Hello, Nightline…” the call is completely under your control. You can say as much or as little as you like and discuss any subject you wish. We are here to listen to what you have to say and discuss your situation with you.

Is there a time-limit to calls?2019-08-21T13:49:24+01:00

Each call by phone must finish after one hour and thirty minutes and calls by chat must finish after two hours, if the call has not come to an end naturally beforehand. If you like, you can call back immediately afterward. However, we don’t link calls due to confidentiality, so each call starts from scratch (although you can give a summary of your previous call if you like).

It is unlikely that you will have the same volunteer if you call back, but all our volunteers are trained along the same guidelines and ready to listen.

How much does a call cost? (Spoiler: nothing)2019-08-21T13:49:32+01:00

Nothing! Calls to our listening service cost nothing more than a normal call to a landline, which is normally free for telephones and mobiles in France. We are financed by our partners.

Do I have to be suicidal or depressed to call?2019-08-21T13:49:40+01:00

No, not at all. Volunteers are trained to be able to listen to any issue – no problem is too big or too small. You don’t even need a reason to call – if you want to just have a chat, confide in somebody about something on your mind or talk about your day, you can. Some callers don’t speak and just want to know somebody is there, and this is okay too.

What happens if I want to talk to a specific volunteer or want to talk to a man or woman specifically?2019-08-21T13:49:47+01:00

All our volunteers are trained in the same way and due to the anonymous nature of the service, you cannot ask for a specific volunteer. However, if you would like to speak to another volunteer, you can end the call and call back. Normally, another volunteer will respond, but we cannot guarantee that they will be a man or woman specifically.

Are the volunteers at Nightline trained?2019-08-21T13:49:57+01:00

Yes. Nightlines have existed for more than 50 years in Ireland and Great Britain and we follow the same training process as established by these listening services. All volunteers are trained before they begin taking calls, as well as participating in continuous training throughout the year.

Will the volunteer give me advice?2019-08-21T13:50:25+01:00

We cannot give advice to callers as we are a non-directive service. However, we can talk with you about your situation, your feelings and your options in the hope of helping you find some clarity so that you might be able to make your own choices about how to proceed.

I'M THINKING ABOUT CALLING

What happens when I call or start a chat?

Who can call?

FAQ listening service Nightline

FAQ

What happens when I call or start a chat?

Our listening service is non-directive, which means that our volunteers won’t tell you what to do, they are there to listen. As a result, it’s difficult to describe a “classic call”, as each call is different.

However, we have observed certain regularities in calls that appear time and again. First, despite offering a listening service that is non-judgmental and non-directive, we do get caught up by social conventions. As a result, most conversations begin with “Hello, Hi, Hey, Umm ?” preceded by or followed by the unmissable “Hello, Nightline…” from one of our volunteers. Sometimes callers remain silent for a time at the beginning of a call, and this is okay too.

Even if the beginning of the conversation can be a bit destabilising due to it being a new experience, most of the time it’s not very difficult to get a conversation going. Our four principles (anonymous, confidential, non-judgmental and non-directive) are so important to us because they help callers feel at ease when contacting us. Finally, it sometimes happens that callers, in the first moments of contacting us via chat, ask whether they are talking to a machine or a person – we can ensure you that all our calls are handled by human volunteers!

It’s important to remember that our service is open to all students and all topics of conversation, from relationship problems to the latest Netflix series (try not to spoil too much!). Through our listening service, you can touch on as many subjects as you’d like. As highlighted in the below graph, our volunteers are used to discussing a great variety of subjects.

Who can call?

Anybody can call the service, as long as they’re a student or researcher in higher education. There aren’t any other restrictions apart from this. The association has a number of higher education partners with whom we work closely, but all students are free to call us.

So whether you’re in the first year of your undergraduate course, second year of your Master’s, here on exchange or going into the final year of your thesis, don’t hesitate to contact us! You can call us to talk about anything you would like.

Our volunteers, as they are undergraduates or postgraduates, are not trained to take calls from high school students who are not part of the higher education system. We have remarked that high school students and students in higher education do not necessarily share the same issues. Nightline’s major asset resides in the fact that it is a service run by peers who can understand each other's issues with greater ease. For these reasons, we encourage high schoolers to call more appropriate listening services such as Fil Santé Jeunes.

As such, if you are a high school or middle school/college student and you would like to talk to somebody, you can contact the following services:

Fil Santé Jeunes ( an anonymous and free listening service for 12 to 25 year olds, open every day from 9 p.m. to 11 p.m. ) by phone using the following number 0 820 235 236 or by via chat. (French only)

SOS Amitié by phone using the following number 09 72 39 40 50 (24/7) or via chat ( open every day from 1 p.m. to 3 a.m. ). (French only)

FAQ

What is Nightline?2019-08-21T13:48:27+01:00

It is a listening service run by students, for students. Our service is independent, although we work with a number of partners in higher education and in the public sector. Our French-speaking telephone and chat service is open from 9pm to 2:30am Monday, Thursday, Friday, Saturday and Sunday. An English-speaking service will open in November 2018.

Can I call if I don’t speak French?2019-08-21T13:49:07+01:00

Yes, we have an English speaking line that you can contact at 01 88 32 12 33. To contact the English-speaking chat, you need to be on the English version of the website before clicking the chat button.

What happens when I call?2019-08-21T13:49:16+01:00

Once you have heard the words, “Hello, Nightline…” the call is completely under your control. You can say as much or as little as you like and discuss any subject you wish. We are here to listen to what you have to say and discuss your situation with you.

Is there a time-limit to calls?2019-08-21T13:49:24+01:00

Each call by phone must finish after one hour and thirty minutes and calls by chat must finish after two hours, if the call has not come to an end naturally beforehand. If you like, you can call back immediately afterward. However, we don’t link calls due to confidentiality, so each call starts from scratch (although you can give a summary of your previous call if you like).

It is unlikely that you will have the same volunteer if you call back, but all our volunteers are trained along the same guidelines and ready to listen.

How much does a call cost? (Spoiler: nothing)2019-08-21T13:49:32+01:00

Nothing! Calls to our listening service cost nothing more than a normal call to a landline, which is normally free for telephones and mobiles in France. We are financed by our partners.

Do I have to be suicidal or depressed to call?2019-08-21T13:49:40+01:00

No, not at all. Volunteers are trained to be able to listen to any issue – no problem is too big or too small. You don’t even need a reason to call – if you want to just have a chat, confide in somebody about something on your mind or talk about your day, you can. Some callers don’t speak and just want to know somebody is there, and this is okay too.

What happens if I want to talk to a specific volunteer or want to talk to a man or woman specifically?2019-08-21T13:49:47+01:00

All our volunteers are trained in the same way and due to the anonymous nature of the service, you cannot ask for a specific volunteer. However, if you would like to speak to another volunteer, you can end the call and call back. Normally, another volunteer will respond, but we cannot guarantee that they will be a man or woman specifically.

Are the volunteers at Nightline trained?2019-08-21T13:49:57+01:00

Yes. Nightlines have existed for more than 50 years in Ireland and Great Britain and we follow the same training process as established by these listening services. All volunteers are trained before they begin taking calls, as well as participating in continuous training throughout the year.

Will the volunteer give me advice?2019-08-21T13:50:25+01:00

We cannot give advice to callers as we are a non-directive service. However, we can talk with you about your situation, your feelings and your options in the hope of helping you find some clarity so that you might be able to make your own choices about how to proceed.